The issue of how to reply to negative online reviews is not new. If you go to the "internet" section of this blog and scroll down you will find a number of stories on it. The most recent one is from October of last year on an Arizona Ethics Opinion that concludes lawyers can disclose confidential information when replying to negative online reviews.
Today I am writing to link to a recent post over at LexBlog that again provides basic tips on the subject. Here it is.
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