When I cover the duties owed to clients in class, I tell my students to remember the grades they do not want: Cs, Ds and Fs. This is a trick to get them to remember some basic concepts: Competence, Confidentiality, Communication, Conflicts, Candor, Diligence and Fiduciary. If you want another C, you can add civility.
I am writing about this today because Mike Kennedy, Vermont's Bar Counsel, recently posted a short video on the subject here.
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